SUPPORT

Service Support

We love what we do

Our products are Robust, Steady, Tested and all the superlatives. We are confident that you may not require to call us to fix an issue with the product. However, one odd day when thing don’t turn-up as you expect, no worries, we are there.

At Smart Station, we ensure that our customers obtain maximum value while using our products. Our idea is simple, we are with our customers after the sale and not just during the sale.

Hence as a team, we believe that service support is vital dimension and of any product.

Find below our Multi-channel support services, to ensure that we are just a click or call away.

Hardware

While you take your business to the next level, let us ensure that your Computers are fit enough.

Standard Product Warranty:

Standard product warranty is available for all our product range. Contact us for more details about the benefits available to your product.

Premium Maintenance Contract (PMC):

Corporates and Businesses can take advantage of our annual PMCs that covers 360 degree Hardware Service and support. We support both routine consultations as well as Critical Incident assistance during the PMC period. Please fill our contact form with your requirement and we shall get back to you shortly with the terms of the Business support contract.

Flexi Maintenance Contract (FMC):

Flexi Maintenance Hardware Support allows the flexibility to purchase remote consultation, Support via Chat, service support, on-site support, product upgrade, product training as well as Critical incident assistance. Please fill our contact form with your requirement and we shall get back to you shortly with the terms of the Business support contract.

Software

Software Annual Support Contract (SASC):

Our Software Annual Support Contract has been designed for Corporates and Businesses to take care of technical support and maintenance. Remove your software support burden off the company’s payroll. Instead, our experts in the field can be accessed just a call or a click away. Please fill our contact form with your requirement and we shall get back to you shortly with the terms of the contract.

Our software support includes:

  • Technical support: Our product experts are available for assistance on Call, Via email as well as Chat.
  • Software updates: Be up-to-date with the latest versions, updates in the software. Get notified about how to take advantage of the latest updates.
  • Self-help Libraries:
  • Get access to our round-the-clock self-help libraries that have solutions to loads of frequently asked queries and quick solutions.
  • Quick support feature: In case of a critical incident assistance please take advantage of our Quick support feature to sort out your concern on priority.
  • Training: Additional product training can be purchased if required or in case of new users requiring the training.